Welcome to SMART Home Cinema.
We are committed to delivering premium home cinema and smart automation solutions with professional installation and support. Please read our Refund & Returns Policy carefully before making a purchase.
Overview
Our return policy is valid for 10 days from the date of delivery. After 10 days, we may not be able to offer a refund, return, or exchange.
Due to the customized and installation-based nature of our products and services, returns are accepted only under specific conditions mentioned below.
Eligibility for Returns
To qualify for a return:
- The product must be unused, unopened, and in original condition.
- The item must be returned with original packaging, accessories, manuals, and invoice.
- The product should not have been installed, modified, calibrated, or physically damaged after delivery.
Returns are subject to inspection and approval by SMART Home Cinema.
Non-Returnable & Non-Refundable Items
The following items and services are non-returnable:
- Customized home cinema solutions
- Acoustic panels, fabric systems, and made-to-order products
- Installed or wall-mounted products
- Projectors, AV receivers, speakers, or electronics damaged due to improper handling or electrical issues
- Software licenses and downloadable products
- Calibration, installation, consultancy, or design services
- Clearance, promotional, or special-order items
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with:
- Order details
- Photos/videos showing the issue
- Packaging condition images
Once verified, we will arrange replacement, repair, or support as applicable under manufacturer warranty terms.
Refunds
After receiving and inspecting the returned item, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing time may vary depending on your bank or payment provider.
- Shipping, installation, calibration, and service charges are non-refundable.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider or bank.
- Allow additional processing time.
If the issue still persists, contact us at:
📧 sales.smartcinemas@gmail.com
Exchanges
We only replace products if they are:
- Defective
- Damaged during transit
- Incorrectly supplied
For exchange requests, contact:
📧 sales.smartcinemas@gmail.com
Cancellation Policy
Orders for customized products, imported products, or special procurement items cannot be cancelled once confirmed.
For standard products, cancellation requests must be made before dispatch. Payment gateway charges or transaction fees, if any, may be deducted from the refund amount.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Products must be securely packed to avoid transit damage. We recommend using insured and trackable shipping services for high-value AV products.
Return Address:
SMART Home Cinema
No:39, 1st East Main Road, Anna Nagar,
Madurai – 625020,
Tamil Nadu, India.
Manufacturer Warranty
Most products sold by SMART Home Cinema are covered under the respective manufacturer’s warranty terms and conditions. Warranty service, repair timelines, and policies may vary depending on the brand.
Need Assistance?
For any questions related to returns, refunds, warranty, or support, please contact:
📧 sales.smartcinemas@gmail.com
📞 +91 63847 54949
Thank you for choosing SMART Home Cinema for your premium home cinema experience.